Privacy Policy
Letter Culture ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how your data is collected, used and protected when you visit or make a purchase from letterculture.com (the "Site").
Who We Are
Letter Culture is an online store specializing in custom and made-to-order varsity jacket and letterman jacket apparel.
Business Name: Letter Culture
Business Address: 1-103 Weldrick Rd E, Richmond Hill, ON L4C 9Y8, Canada
Contact Email: support@letterculture.com
Phone: +1 (416) 276-0786
Information We Collect
When you browse our website, place an order or create an account, we may collect:
- Name, email address and phone number
- Billing and shipping address
- Order details and purchase history
- Account information (if created)
- IP address, browser type and device info
- Messages or inquiries sent to us
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate order confirmations and support messages
- Manage customer accounts
- Improve website functionality and experience
- Comply with legal, tax and accounting requirements
Payments
All payments are processed securely through Shopify Payments, PayPal and other trusted third-party providers. Letter Culture does not store or have access to your full payment card or financial details. Payment providers handle your information according to their own privacy and security policies.
Email Communication
We use Shopify Email to send essential service-related emails such as order confirmations, shipping updates and support replies. Promotional emails are sent only to customers who have chosen to subscribe. You may unsubscribe at any time using the link provided in those emails.
Cookies & Tracking Technologies
We use cookies and similar technologies to enable essential website functionality, remember user preferences, and analyze website traffic and performance. You can disable cookies through your browser settings, though some features may not function properly.
Analytics & Advertising
We use Google Analytics to understand how visitors interact with our website and to improve performance. We also use Google Ads for advertising purposes. These services may use cookies to display relevant advertisements based on browsing behavior. You can manage ad preferences through your browser settings and Google's ad controls.
Sharing Your Information
We do not sell, rent or trade your personal information. Data may be shared only when necessary with trusted third parties including payment processors, shipping/logistics partners, and website service providers to perform services on our behalf.
International Data Transfers & Retention
Because we operate online and ship internationally, your information may be processed in countries other than your own. We retain personal information only as long as necessary to fulfill orders, provide support and comply with legal obligations.
Your Rights
You have the right to request access to your personal data, request correction or deletion of your information, or opt out of marketing communications. To make a request, contact us at: support@letterculture.com.
Data Security & Policy Updates
We use appropriate technical and organizational measures to protect your personal information. Letter Culture may update this Privacy Policy from time to time, and changes will be posted directly on this page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled: