LEGAL & POLICIES

Last Updated: August 5, 2026

Terms & Conditions

By accessing or using the Letter Culture website, you agree to these Terms & Conditions. Please read them carefully before using our services or placing an order.

About Letter Culture

Company Name: 11487981 CANADA INC
Business Name: Letter Culture
Business Address: 1-103 Weldrick Rd E, Richmond Hill, ON L4C 9Y8, Canada
Contact Email: support@letterculture.com
Phone: +1 (416) 276-0786

Use of Website

You agree to use this website for lawful purposes only. You may not misuse the site, interfere with its operation or attempt to access restricted areas without authorization. You must not upload, post or transmit any content that is unlawful, harmful, infringing, defamatory or disruptive, including material containing viruses or malicious code. Letter Culture reserves the right to refuse service in cases of suspected fraud, abuse or misuse of the website.

Product Information

We make every effort to display products as accurately as possible. However:

Colors and materials may appear slightly different due to screen settings or lighting.
Product images and descriptions are provided for reference to showcase design, color and style.
Minor variations in finishing may occur as part of the made-to-order process.

Orders & Payments

All orders are subject to acceptance and availability. An order is considered confirmed once payment has been successfully processed.

Prices are shown at checkout and may change without prior notice.
Payments are processed securely through Shopify Payments and PayPal.
We reserve the right to cancel or refuse an order if payment issues or suspected fraud are detected.

Made-to-Order & Custom Products

Letter Culture operates on a made-to-order and custom model. Production begins after an order is confirmed. By placing an order, you acknowledge that custom items are produced specifically based on the details you submit at checkout. Policies regarding changes, cancellations, returns and refunds are outlined in our Return & Refund Policy.

Shipping & Delivery

Shipping timelines and delivery estimates are provided for guidance and are not guaranteed. Letter Culture is not responsible for delays caused by:

Customs processing
Courier service disruptions
Weather conditions
Incorrect or incomplete shipping information provided by the customer

Customers are responsible for ensuring accurate shipping details at checkout. Full shipping terms are available in our Shipping Policy.

Intellectual Property

All content on this website including text, images, graphics, logos, branding elements and design layout is the property of Letter Culture or its content partners and is protected by intellectual property laws. You may not copy, reproduce, distribute, modify or use any content without prior written permission.

Third-Party Links

Our website may contain links to third-party websites. These websites operate independently and Letter Culture does not control or assume responsibility for their content or privacy practices. Accessing third-party websites is done at your own discretion.

Limitation of Liability

To the maximum extent permitted by law, Letter Culture shall not be liable for any indirect, incidental or consequential damages arising from the use of this website, products or services. All services and content are provided on an "as is" and "as available" basis unless otherwise stated.

Indemnification

You agree to indemnify and hold Letter Culture, its affiliates, partners and service providers harmless from any claims, damages, liabilities or expenses resulting from:

Your misuse of the website
Your violation of these Terms & Conditions
Your infringement of any third-party rights

Changes to These Terms & Governing Law

Letter Culture reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page. Continued use of the website after updates indicates acceptance of the revised Terms.

These Terms & Conditions are governed by the laws applicable in the United States.