LEGAL & POLICIES

Last Updated: August 5, 2026

Shipping Policy

Thank you for shopping at Letter Culture (letterculture.com). Because we specialize in custom, made-to-order and hand-finished varsity jacket apparel, our delivery process includes both a dedicated production phase and a secure transit phase. Below are the complete details regarding our shipping times, costs and terms.

Shipping Cost FREE ($0.00 USD)

There is no minimum purchase amount required to qualify for free standard shipping on all orders.

FREE SHIPPING

Order Cutoff & Processing Time

Order Cutoff Time: 5:00 PM (CST) Central Standard Time (Monday to Saturday)

Production & Handling Time: 5 to 8 business days

Because each jacket is custom made-to-order, manufacturing and quality inspection begin the business day following your order confirmation.

Transit Time & Delivery Estimates

Once production is complete, your jacket is securely packed and handed over to our premium courier partners (DHL, FedEx or UPS).

Transit Time: 11 to 12 business days

Total Estimated Delivery: 16 to 20 business days (Production + Transit)

We primarily service and ship to the United States, Canada, the United Kingdom and Australia as well as 30+ countries worldwide.

Order Tracking

Tracking information is provided for all shipments. Once your order has been manufactured and dispatched, you will automatically receive a shipping confirmation email containing your tracking number and a link to trace your package. Please allow 24 to 48 hours for tracking updates to populate on the courier's portal.

Customs, Duties & Import Taxes

For international shipments outside of the United States, your package may be subject to import duties, customs taxes or brokerage fees levied by your country's customs authority.

These additional fees are not collected or controlled by Letter Culture.
All customs charges are the sole responsibility of the customer at the time of delivery.

Delivery Addresses & PO Boxes

Address Accuracy: Customers are fully responsible for ensuring their shipping address, phone number and email address are correct and complete at checkout. Letter Culture is not liable for packages delivered to incorrect addresses provided by the buyer.

PO Boxes & Military Addresses: We strongly recommend providing a physical street address. Delivery to PO Boxes or military bases (APO/FPO) may experience extended delays or rejection by express couriers.

Delays & Exceptions

While we work closely with our delivery partners to meet the stated timelines, transit delays can occasionally occur due to customs clearances, extreme weather or regional courier disruptions. If your package experiences an unexpected delay, our support team will actively track the shipment and coordinate updates on your behalf.